PETALING JAYA: The ability of artificial intelligence (AI) to process a huge amount of data makes it an important enabler in ultimately helping humans drive better outcomes. "We see customers struggling with this," said US-based software firm ServiceNow's IT Transformation Solution Lead for Asia, Daniel Ng at the August CxO Virtual Dialogue. "When customers see AI as a technology instead of an enabler, they will typically ask: 'Have you incorporated AI into this process and that process?' when they should be asking what are the problems that AI is being deployed on to solve." The CxO Virtual Dialogue, sponsored by The Star and ServiceNow, addressed the subject of "Enhancing IT Services and Operations with the Power of AI". It featured insights from Ng and Forrester's principal analyst Achim Granzen, who said that workers should be given more time to do greater value-added work, something that AI can help drive.